Last updated: May 3, 2026
This Service Level Agreement ("SLA") describes the uptime commitments and credit remedies Layeredy Software provides depending on your plan. SLA protections apply only where explicitly stated below.
Free and non-business plans do not include a formal Service Level Agreement. Layeredy does not guarantee any specific uptime target for these plans.
That said, we strive to maintain at least 99.99% uptime across all of our services for every customer, regardless of plan. We take availability seriously and work hard to keep our infrastructure reliable for everyone.
Customers on the Business plan are covered by the following SLA commitments:
User created pages (status.example.com, lyrdy.page/example) | learn more.
| Metric | Commitment | Credit per Hour of Downtime | Monthly Cap |
|---|---|---|---|
| Uptime Target | 99.99% | 10% of monthly plan cost | Up to 80% of monthly bill |
Our web dashboard and API hosted at app.layeredy.com.
| Metric | Commitment | Credit per Hour of Downtime | Monthly Cap |
|---|---|---|---|
| Uptime Target | 99.9% | 5% of monthly plan cost | Up to 50% of monthly bill |
Credits are applied to your Layeredy account and will be automatically deducted from your next invoice. Credits are non-transferable and have no cash value. To receive a credit, you must submit a claim to [email protected] within 30 days of the downtime incident.
Enterprise customers receive a custom-negotiated SLA tailored to their specific needs and requirements. Uptime targets, credit structures, and other terms are defined individually in your Enterprise agreement.
To discuss Enterprise SLA options, please contact us on the dashboard dashboard or visit our Enterprise page.
SLA commitments do not apply to downtime caused by:
For questions about this SLA or to submit a credit claim, please contact us on the dashboard or via email at [email protected].